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UMKIDZ and UMTEENZ Coding Programs Refund Policy

At UMKIDZ and UMTEENZ, we strive to provide the best educational experience for our students. However, we understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully:

1. Program Cancellation by UMKIDZ/UMTEENZ:
If a program is cancelled by UMKIDZ or UMTEENZ due to insufficient enrolment or other unforeseen circumstances, a full refund will be issued to all enrolled participants.

2. Cancellation by Participant:
• Before Program Start Date: Participants who cancel their enrolment at least 07 days before the start of the program will receive a full refund.
• After Program Start Date: No refunds will be made once the start of the class.

3. Refund Request Process:
To request a refund, participants must contact our customer service team at learning@umholdings.com.my with their enrolment details and reason for cancellation.

4. Changes to Programs:
If a participant wishes to transfer to a different program, they may do so subject to availability and at the discretion of UMKIDZ/UMTEENZ. Additional fees may apply.

By enrolling in our programs, you agree to the terms and conditions of this Refund policy.

UMKIDZ and UMTEENZ Coding Programs Privacy Policy

At UMKIDZ and UMTEENZ, we are committed to protecting the privacy and security of our participants and their families. This Privacy Policy outlines how we collect, use, and safeguard your personal information:

1. Information Collection:
• We collect personal information such as names, addresses, email addresses, phone numbers, and payment information during the registration process.
• We may also collect information about participants’ progress and activities during the program to enhance their learning experience.

2. Use of Information:
• Personal information is used to process registrations, manage program participation, communicate with participants and their families, and provide customer support.
• We may use data for program improvement, research, and reporting purposes.

3. Information Sharing:
• We do not sell or share personal information with third parties for marketing purposes.
• We may share information with trusted service providers who assist us in operating our programs and processing payments, provided they agree to keep this information confidential.

4. Data Security:
• We implement appropriate security measures to protect against unauthorized access, alteration and disclosure of personal information.
• Payment transactions are encrypted and processed securely through trusted payment gateways.

5. Cookies and Tracking:
• Our website may use cookies to enhance user experience and track website usage. Users can choose to disable cookies through their browser settings, though some features of the website may not function properly.

6. Your Rights:
• Participants and their families have the right to access, update, or delete their personal information by contacting us at learning@umholdings.com.my.

7. Changes to this Policy:
• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify participants of any significant changes via email or through our website.

By participating in our programs and using our website, you consent to the terms of this Privacy Policy.